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User Agreement — GCOS

Effective date: October 15, 2026

Last updated: October 15, 2026

Version: 1.0

About this Agreement. This User Agreement describes the specific rules, responsibilities, and conduct expected of individual users of GCOS. It complements our Terms of Service (which governs the overall contractual relationship) and Privacy Policy (which governs data handling). In case of conflict, the Terms of Service prevail.

1. Agreement to Terms

By creating an account or using any part of the GCOS Services, you ("User", "you", "your") enter into this User Agreement with GCOS ("we", "us", "our"), operator of the platform at https://thegcos.com/.

This Agreement incorporates by reference our Terms of Service and Privacy Policy. You must read and accept all three documents before using the Services. If you are using the Services on behalf of an organization, you confirm you have authority to bind that organization.

2. Account Creation and Security

2.1 Registration

To use the Services, you must register for an account by providing accurate, current, and complete information. You must be at least 18 years old (or the age of majority in your jurisdiction).

2.2 One Account

Each individual or organization may hold only one Free account. Creating multiple accounts to circumvent trial limits, pricing, or restrictions is prohibited and may result in suspension of all associated accounts without notice.

2.3 Credentials

You are responsible for maintaining the confidentiality of your login credentials. Do not share your password or allow others to access your account. Use strong, unique passwords and enable multi-factor authentication where available.

2.4 Account Activity

You are solely responsible for all activity occurring under your account. Notify us immediately at security@thegcos.com if you suspect unauthorised access or any security breach.

2.5 Team Accounts

Paid Subscriptions include multiple user seats (3 for Starter, 10 for Growth, unlimited for Enterprise). The primary account holder is responsible for managing team members, including inviting, removing, and ensuring their compliance with this Agreement.

3. Acceptable Use Policy

You agree to use the Services only for lawful business purposes consistent with the following principles:

4. Prohibited Conduct

The following activities are strictly prohibited. Violations may result in immediate account suspension or termination, forfeiture of fees paid, and potential legal action.

You must NOT:

GCOS reserves the right to investigate suspected violations, cooperate with law enforcement, and take any action we deem appropriate, including reporting to authorities.

5. Customer Content and Data

5.1 Ownership

You retain all rights, title, and interest in the Customer Data you submit to the Services, including product catalogs, descriptions, shipment records, and uploaded documents.

5.2 Responsibility for Content

You are solely responsible for the accuracy, legality, and appropriateness of all Customer Data you submit. You represent and warrant that:

5.3 License to GCOS

By submitting Customer Data, you grant GCOS a worldwide, non-exclusive, royalty-free license to use, process, store, reproduce, modify, and display the Customer Data as necessary to: (a) provide the Services; (b) comply with legal obligations; and (c) improve our AI classification models (subject to opt-out as described in our Privacy Policy).

5.4 Data Export

You may export your Customer Data at any time via account settings or API. Upon account termination, you have 30 days to export data; thereafter, data may be deleted per our retention schedule.

6. License Grants

6.1 License to User

Subject to compliance with this Agreement, our Terms of Service, and timely payment of any fees, GCOS grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes during the term of your Subscription or Free account.

6.2 Restrictions

You may not: (a) copy, modify, or create derivative works of the Services; (b) rent, lease, lend, or sublicense the Services; (c) use the Services for the benefit of a third party in a service-bureau capacity (except as permitted for partners under a separate agreement); or (d) remove or alter any copyright, trademark, or proprietary notices.

6.3 Beta Features

GCOS may offer beta or experimental features marked as such. These are provided "AS IS" without warranty and may be modified or discontinued at any time without notice. Beta features may not be subject to standard SLAs.

7. Classification Accuracy and User Responsibility

Important. GCOS provides HTS classifications and compliance recommendations based on artificial intelligence models trained on CBP rulings and precedents. However:

You acknowledge that GCOS shall not be liable for duties, penalties, delays, or other losses arising from classifications you accept and submit to CBP without appropriate human review. Confidence scores and low-confidence flags are provided to assist your review process.

8. Service Availability and Modifications

8.1 Availability

GCOS strives to maintain high availability as described in the Terms of Service. Scheduled maintenance will be announced in advance where practicable. Unscheduled downtime may occur due to events outside our reasonable control.

8.2 Service Modifications

We may add, modify, or remove features at any time. For material changes affecting paid Subscriptions, we shall provide reasonable advance notice.

8.3 Discontinuation

If we discontinue a Service or feature, affected Users shall be notified at least 60 days in advance where feasible, with options to export data and (for paid Subscribers) receive prorated refunds for unused portions of prepaid terms.

9. Reporting Violations

If you become aware of any violation of this Agreement, suspected security vulnerability, or illegal activity involving the Services, please report it promptly:

We follow responsible disclosure practices and shall not take legal action against good-faith security researchers who follow our disclosure policy.

10. Suspension and Termination

10.1 Suspension by GCOS

We may suspend your access to the Services, with or without notice, if we reasonably believe that: (a) you have violated this Agreement, our Terms of Service, or applicable law; (b) your use poses a security, legal, or operational risk; (c) your account is engaged in fraudulent or abusive activity; or (d) you have not paid fees when due.

10.2 Termination for Cause

Material or repeated violations may result in permanent termination of your account without refund of any paid fees.

10.3 Termination by User

You may terminate your account at any time via account settings or by contacting support@thegcos.com. For paid Subscriptions, cancellation takes effect at the end of the current billing cycle unless otherwise specified in an order form.

10.4 Effect of Termination

Upon termination, your right to access the Services ends. You have 30 days to export Customer Data; thereafter, data will be deleted or anonymized within 90 days, except as required by legal retention obligations.

11. Communications

11.1 Transactional Communications

By creating an account, you consent to receive essential service communications, including account notices, billing alerts, security notifications, policy changes, and Launch Trial cliff reminders. These cannot be opted out of while the account remains active.

11.2 Marketing Communications

With your consent (or as permitted by applicable law), we may send marketing communications about features, offers, tips, and industry updates. You may opt out at any time via the unsubscribe link in each message or via account settings.

11.3 Preferred Channels

Primary communication is via the email address associated with your account. Ensure your email address is current and that GCOS emails are not filtered as spam.

12. Export Control and Sanctions

The Services may be subject to export control, sanctions, and trade compliance laws of multiple jurisdictions, including those of the United States, the United Kingdom, the European Union, and other applicable regimes. You represent and warrant that:

GCOS reserves the right to refuse service or terminate accounts to comply with sanctions and export control laws.

13. Changes to this Agreement

We may modify this User Agreement from time to time. For material changes, we shall provide at least 30 days' notice via email or in-app notification. Continued use of the Services after the effective date constitutes acceptance of the updated Agreement. If you do not agree to the changes, you must stop using the Services and may terminate your account.

14. Contact

For questions, concerns, or requests regarding this User Agreement: